Vidya Raman

Background

About Vidya Raman

A result oriented professional with almost 12 years of cross cultural experience in the areas of Servicing equipment, Customer management, Training to customer, Application support to various industries,Channel Management, Key Account Management in the Analytical Equipment Industry. Skilled in managing the team to work in synchronization with the business and customer requirements and motivating them to achieve individual and organization’s common goals. An effective communicator with good presentation and organizational skills. Skills: • Installation of Analytical Instrument (X-ray diffraction and X-ray fluorescent Instrument ) •Sales realization and forecast installation within time frame •Training to customer about product. •Application support to customer Spot Support to internal engineer to solve the problems. Spot support tocustomer related application support to customer. Spot clarification to customer requiement Spot escalating response to factory about logistics management. Well remote support through whatsapp, teamviewer and remote support tools •Pre planning about maintenance schedule of Installed data base •Good planning and response to attend breakdown calls •Following up AMC data •Collecting AMC from customer. •Training to sub ordinates •Life cycle management Sales & Marketing Management, • New Business Development • B2B Business Planning • Cross Functional Experience, • Spare order and inventory Management, • International Installation data base Management, • Product Development and Promotion through Seminars, Workshop, Webinar, Demonstration, Road show etc and remotes session.), • Key Account Management - Large and Strategic Accounts Career highlights: • Delivered net promoter score 8.5 and Good AMC revenue growth. • Conceptualized Differentiation strategy to convert competition accounts • Drove consistent technical support and business growth across all product lines across all sectors (Cement, Steel, Mining, Pharma, Academics, Research, Energy etc.). Awarded-Special team lead support 2017 • Awarded - Special recognition award 2018