Vidya Shukla

Background

About Vidya Shukla

Accomplished Fraud Investigator with a demonstrated history of exceptional customer service and effective management of Risk and Fraud. Skilled in generating meticulous Suspicious Activity Reports (SAR) and overseeing efficient chargeback processes. Highly organized and reliable, with a proven ability to make sound decisions under pressure, coordinate tasks across teams and delegate effectively to achieve objectives. Proficient in utilizing LexisNexis, Ekata, Iovation, credit bureau reports and leveraging social media for investigations. Deep understanding of OFAC and AML/BSA regulations ensures compliance and effective risk mitigation strategies implementation. I am a reliable and organized team player, with strong decision-making and communication skills. I manage multiple time-sensitive priorities, collaborate with cross-functional teams, and delegate tasks to ensure timely and effective resolution of fraud cases. I am passionate about finding innovative and effective ways to combat fraud and enhance customer trust and satisfaction. I am always eager to learn new skills and technologies, and to share my knowledge and insights with my team and the wider fraud community.