Vignesh Nagarajan

Background

About Vignesh Nagarajan

An experienced IT Service Management Professional with over 13 years of experience providing Application Managed Services to clients from Banking, Financial and Insurance Services industry. I am ITIL certified with the competence in ITIL processes such as service strategy, design, transition, operations and continual service improvement. Strong relationship management skills combined with effective organizational communication, customer/vendor contract negotiations, service level attainment and customer satisfaction. Managed and delivered global IT services for different clients from United States, Canada and Asia Pacific from various locations (India & Australia). Coordinated the migration and implementation of many complex legacy projects across multiple organizations. Areas of expertise include incident, problem, change and release management, process design, improvement and implementation, IT governance and audit compliance, strategic and resource planning, team management, reporting and analytics. I have a proven record of leading the service management teams, demonstrated ability to bring the right resources together to drive operational excellence, managing the IT teams in providing services for business and group critical financial systems, continuously achieving and exceeding performance targets. If you are looking for a seasoned professional with a strong background in ITSM, Operations and Delivery, as well as a commitment to provide outstanding customer service, I would be an valuable asset to your team.