Vijay Naik

Background

About Vijay Naik

An accomplished IT professional with over 10 years of expertise in Incident/Problem/Change Management, ITSM ITIL V3, and ITIL V4, Project management, evaluation of end-user requirements, SIAM Framework, and Agile Practices. I am one who loves to dive into the IT world and explore new technologies with new ideas and innovations. Based on my past experience, I have a proven track record of analyzing user requirements and managing the lifecycle of all incidents, problems, changes. Have experience ensuring to take preventive measures for any potential threats occurrence. I have efficiently managed escalations/ service requests that cannot be resolved within the agreed timescale. Conducted customer/user satisfaction call-backs/surveys. I have effectively communicated with users and kept them informed of incident progress, notifying them of impending changes or agreed outages, etc. In addition, I have gained proficiency in Microsoft Windows, programming languages MYSQL, tools - ServiceNow, Remedy, JIRA, PagerDuty, Slack, CISCO Webex and Jabber, ITIL Best Practices, SIAM Framework, Foundartion Knowledge on Cloud Infra Services, and Agile Practices. To learn more about my work experience and skills, you can connect with me, and I will be happy to discuss them. Thank you.