Vijay Shete

Background

About Vijay Shete

Experienced Service Management - Information Technology with a demonstrated history of working in the Banking & services industry. Strong information technology professional skilled in IT Infrastructure Management, IT Service Management, Application Portfolio Management, Customer Service & Relationship Management (CSM/CRM) and Team Building. • Scrum Foundation Certified, ITIL V3 certified and Prince2 Professional with 10 years’ experience in ITSM and ITIL framework. • Highly organized and customer focused, self-starter with effective customer service skills. • Have the ability to manage Technical aspects and Management skills. • Professional with diversified experience in various areas of IT Service Management which includes Incident management, Problem management and Change management. • Service delivery Expert for IT Infrastructure (J2EE, Webhosting, DOD, DSD, Storage, Backup, OS, Server Etc.) • Operations management, Project Management, IT Service Delivery • Demonstrated abilities in leading and guiding teams to deliver projects to clients within specified timeframe and as per specifications and requirements. • Interface between customer and delivery team, successfully handled review meetings, weekly meetings etc. • Proficient in handling end to end projects which involves installation, configuration, planning, deployment and handover. • Specialized in incident reduction, handling ZIP programs (Zero Incident Program). Skills: Service Delivery, ITIL, SLAs, KPIs, IT Operations, Application Support, Infrastructure Support, Service Desk Management, Managed Services, PMP, Customer Service, Agile, Management Frameworks, Analysis, Escalation, Service Quality, Customer Satisfaction Functional Competencies • Team Management. • Project Management. • Incident Management • Change Management. • Availability Management. • Capacity Management.