Vijay Vallamkonda

Background

About Vijay Vallamkonda

Vijay is a Certified ITIL Expert, Prince2, COBIT5 and, Scaled Agile SAFe Agile professional with 15+ years of experience in IT Service Delivery, IT Service Management, Project/Product/Program Management, IT Operations, IT Governance, IT/Digital Transformation projects. Knowledge and experience in managing ITIL Service Management Lifecycle framework & processes, IT project Management and IT Financial Management (i.e. forecasting, budget management, accruals) Demonstrated experience in leading a team and managing resources across multiple IT service discipline and multiple geographic sites. Ability to focus on issues from a strategic and operational level to facilitate services and infrastructure operations and transitioning. Diplomatic and customer service focused; ability to manage key stakeholders in positive, poised and effective manner. Proven experience in effectively communicating technical issues/challenges to non-technical people. Strong stakeholder relating, negotiation and influencing skills.Excellent communication skills, both written and oral. Tech Partner with Digital and Business leads on digital Services operating model and capabilities, operational changes and improvements. Align Digital transformation Services support with business support requirements and identify support reduction opportunities including self-service and automation. Serve as Digital technology and services domain subject matter expert for the APAC region, and champion innovation and adoption of new tools and capabilities Investigate, assess, and introduce new tools and novel techniques to elevate Digital services and customer experiences. Develop playbooks, reusable assets, and best practices. Manage vendor performance, ensuring service levels are maintained and any remediation plans are implemented. Lead and participate in project meetings, developing ideas, sharing knowledge with global project teams, and operational acceptance at project close-out. Projects: Digital transformation for Customer and Commercial channels. Hosting Services Migration from AWS Cloud to GCP. IT Service Transformation for 150+ back office apps to Managed services. Setup of Service desk and L2 support models/teams, PeopleSoft Myshop/P2P rollout for APAC, AMS & Zurich regions.IT Strategy & Assessment,Digital Channels Enablement & support. Specialties: IT Service management,Service Delivery Management,Incident & Problem,Change Management,Transformation of Services and Technology,Scaled Agile IT Project Management, IT Governance, Internal Audit, IT Risk management.