Vikas Deswal
Quality Engineer Lead at Workspan
Based in New Delhi, India
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Seniority
Manager
Department
Engineering
Location
New Delhi
Industry
Software Development
Company size
179
Contact information
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v•••••••@workspan.com
Phone
5 credits+91 ••• •••• ••••
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Background
About Vikas Deswal
Engineer with 7+ years of experience in production support, incident management, and release reliability across global enterprise systems. Skilled in LINUX/UNIX, AWS (S3, Lambda, CloudWatch, ACM), GCP (Cloud Run, Build, Tasks, Logs Explorer), Jenkins CI/CD, and Python/Bash scripting for automation and monitoringAt WorkSpan, I owned release reliability for Salesforce–WorkSpan–AWS integrations, collaborating with SREs to design log-based alerts and track reliability KPIs that achieved –10% defects,+15% customer satisfaction, and –20% post-launch tickets. Earlier, at Accenture, I built a foundation in infrastructure change management (server restarts, certificate rollovers, log monitoring) and incident detection via UNIX automation.Recognised for bridging business impact and technical reliability, I partner effectively with engineering, product, and operations teams to deliver measurable outcomes. Currently expanding expertise in CI/CD, observability, and cloud infrastructure to align with modern Site Reliability Engineering practices.
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