Vikas Kapoor

Background

About Vikas Kapoor

Result-oriented Financial services leader with 20+ yrs of experience across domestic and international domains for Collections and Customer Service across Credit Card, Consumer Banking, Business Banking and Auto business. Strong People leader is known for driving complex and challenging operations with high regulatory and reputational risk through process re-engineering, innovation, and automation. Build and execute the strategic roadmap to elevate Performance across large operations, utilizing innovative tools and approaches is a key strength. Passionate about diversity in team and ideas, always raising the bar and driving teams beyond their immediate area of influence. Key experience within the Financial Services business includes start-up operations, building and leading teams for 2 large US corporations for service and collection operations, Third Party Vendor Management, Business transformation, driving customer experience in high sensitive segments, managing risk, and strengthening controls by focusing on processes mapping, gap identification, and mitigating risk. Specialties: Operational Leadership Performance Excellence P&L Management Risk & Controls Mitigation Domestic and International Operations Business Process Re engineering and Automation