Vikas Kumar Chaubey

Background

About Vikas Kumar Chaubey

Over 16 Years of experience and diverse capabilities in Project management, IT infrastructure, IT Service Desk, Asset Management, IT Procurement & Billing, New Branch/Site Setup, IT Project, Service Delivery, It Operation manager etc, make me an ideal candidate to successfully fulfil this position. During my time working,I am the leading a medium-sized Service Support Team. I am charged with the responsibility of Support End user support, FMS, retail specific applications at first line, Scale resource to cope with ‘peak trading’ demand, Improve First Contact Resolution (FCR) across a broader range of IT Incidents and Service Requests, focus on less on site visit, reduce resolution time, SLA, Daily Service Report and Monthly Performance report. I am commended by my Program Manager for demonstrating strong skills in: proactively managing important and time-sensitive projects; balancing stakeholder expectations with those of the company; and working collaboratively with other team members to establish efficient and effective systems of operation. I believe that the above qualities and experiences would make me a valuable addition to your company. If there is any more information you would like me to provide, please do not hesitate to contact me. Sincerely, Vikas Kumar Chaubey