Verified recordIT Services and IT Consulting

Vikas Malik

Sr Unified Communication Engineer at Ntt

Based in Prague, Czech Republic

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Seniority

Staff

Department

Information Technology

Location

Prague

Industry

IT Services and IT Consulting

Company size

6.4K

Contact information

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v•••••••@global.ntt

Phone

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+420 ••• •••• ••••

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Background

About Vikas Malik

Job Description : Currently working for NTT Video conference service department in Prague. Responsibilities for Video Conference: • Providing ongoing technical support for the LIVE Video conference issues for the customers calling the Video Conferencing Service Desk. • Operation & Maintenance of Video Conferencing endpoints, Bridges (MCU), gatekeeper and Getaways like RMX, DMA, RPRM, TMS, VCS. • Onboarding of new End Points. • Experienced in different types of Videoconferencing related equipment’s like POLYCOM, Cicso, Vidyo, Tandberg • Managing day to day video conferencing changes and incidents related to infra. • Provisioning on new devices • Providing demos to new clients • Provide trainings to new joined colleges • Problem management & Troubleshooting. • Analyze software/hardware performance issues • Interaction as needed with support partners and Vendors

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