Vikas Oswal

Background

About Vikas Oswal

With over 14 years of experience in the benefits administration industry, I am a Senior Service Manager at Wipro, where I lead teams handling defined benefits administration for large market clients. I hold a postgraduate diploma in strategic management from the Indian Institute of Management, Calcutta. I specialize in defined benefits, projects, and transition management, with a focus on service delivery, vendor management, people management, requirements analysis, and performance management. In my current role, I collaborate with internal and external stakeholders to develop and execute a multi-year roadmap for defined benefits administration support across the U.S. region. I also spearhead the transition of existing and launch of new benefits and pension administration processes/programs, ensuring alignment with IT solutions and compliance with local plans, regulations, and requirements. I drive the continuous improvement strategy to enhance service quality, and oversee outside vendors and audits. My goal is to deliver timely and high-quality benefits administration services to plan sponsors and participants, while managing operational performance and ensuring customer satisfaction.