Verified recordInformation Technology and Services

Vikas Paladi

SAP - Customer Success Manager at Kaartech

Based in Hyderabad, India

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Seniority

Staff

Department

Other

Location

Hyderabad

Industry

Information Technology and Services

Company size

2.9K

Contact information

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v•••••••@kaartech.com

Phone

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+91 ••• •••• ••••

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Background

About Vikas Paladi

At Kaar Technologies, we provide SAP Sales, Services and Support. I would be handling Support Services (AMS) for KSA and Bahrain Based clients. I would be completely accountable for all the clients of the above regions. My Responsibilities and KPI's would be :1) Revenue Management & Revenue Maximization of my portfolio - Maintaining the current revenue and bringing in Additional revenue2) Consultant Satisfaction & Customer Satisfaction - Handling Escalations, SLA Management, Ratings and feed back, Resource Management.3) Gross Margin of the portfolio - Maintaining GM > 56% on an average of 4 quarters.4) Payments Collection - Invoices and Payments Follow up, Monthly Billing, Contract Renewals, Maintaining Days Sales Outstanding < 45 days5) Resource Mobilization, Documentation Management, Time Sheet Management, Cost Center Control, Customer Satisfaction Index and Star Ratings

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