Vikas Passi
Associate Process Manager at Eclerx
Based in Chandigarh, India
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Seniority
Staff
Department
Operations
Location
Chandigarh
Industry
IT Services and IT Consulting
Company size
19K
Contact information
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v•••••••@eclerx.com
Phone
5 credits+91 ••• •••• ••••
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Background
About Vikas Passi
I am a confident communicator who works well with others. I am a good leader and feel that I am able to teach people the skills that I have learnt and show them how to do roles and tasks that they need to know how to do for their career. Responsibilities: • Managing the day-to-day activities of the team like daily dip check/ new updates. • Work on CSAT/RR/PCD/Attrition/AHT and Shrinkage. • Developing and implementing a timeline to achieve targets. • Delegating tasks to team members. • Set clear team goals and KPIs • Delegate tasks and set project deadlines • Do regular performance evaluation • Create a healthy and motivating work environment and atmosphere • Develop a well-designed and motivating evaluation program • Communicate with teams about their performance • Monitor team performance and report on metrics • Motivate team members • Discover training needs and provide coaching • Listen to team members’ feedback and resolve any issues or conflicts • Plan and organize team-building activities
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