Vikas Puri

Background

About Vikas Puri

Senior leader with circa 25+ years of well-rounded experience in the Consumer Finance & Collections Industry. Led large sized “Centre’s of Service Excellence” for blue chip organizations namely GE Capital, CIBC & Bank of Montreal. A very significant part of my professional experience has been within the Collections domain which entailed designing & implementing data driven strategies geared towards credit loss reduction in conjunction with managing customer attrition. Proven track record in transforming large (400+ FTE) collections vertical from “cost to profit centre”. In-depth experience in auto and unsecured credit adjudication and account management strategy optimization to drive prudent growth & higher risk adjusted revenue. Subject matter expert with extensive experience within call centre & collections systems technology i.e. dialers, workforce management platforms, ACD/IVR and collections workflow systems. Broad experience in working with various cultures across Canada, USA, UK and India Expertise in the following areas- Collections Strategy, Operations & Governance - Credit Strategy - Risk Management - Vendor Management: Recoveries and Debt Sales - People Management - Customer Service - Budgeting & Forecasting - Resource Deployment - Manpower Planning - Six-Sigma Quality - Call Center Technology