Vikash Kumar Verma

Background

About Vikash Kumar Verma

Preparing Standard Operating Procedures, Manuals to facilitate smooth functioning of process, ensuring conformance & compliance to Service Level Agreements. Monitoring the overall functioning of processes, identifying improvement areas and implementing adequate measures to maximize customer satisfaction level. Managing customer service operations inclusive of conceptualizing & implementing short / long term plans; managing teams with focus on excelling business targets & service delivery metrics. Preparing & presenting various weekly/monthly MIS reports pertaining to process/productivity. Setting up targets, SOP & SLA, setting and maintaining CTQ (Critical to Quality)/ CTP (Critical to Process) targets and involved in planning for the process. Client Servicing Identifying improvement areas & implementing measures to maximize customer satisfaction levels. Taking escalations for resolving critical issues; ensuring CTQ Delivery & Business Continuity. “Seeking a better position to utilize my skills & abilities in the progressive organization that offers professional growth and enhances the knowledge”. Specialties: OTC COLLATERAL, Settlement,ETD Margin Equity/ FI Data Management, ETD, ETD brokerage etc.