Verified recordRetail Health and Personal Care Products

Vikash P.

Building Customer Delight at Hyphen at Hyphen

Based in Mumbai, India

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Seniority

Other

Department

Other

Location

Mumbai

Industry

Retail Health and Personal Care Products

Company size

Contact information

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v•••••••@letshyphen.com

Phone

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+91 ••• •••• ••••

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Background

About Vikash P.

Bringing 8+ years of expertise in program management, business operations, and customer success across fast-growing startups and established brands (mCaffeine, Hyphen, Leverage, Leap, Toppr, Eureka Forbes). Proven Results- Led cross-functional teams to deliver projects that improved user satisfaction and scaled operational efficiency by up to 40%- Managed international expansions, growing MENA business from 8L to 1Cr and improving lead conversion from 2% to 10%- Integrated advanced CRM, automation, and analytics tools to enhance process transparency and team productivity. Strengths- Customer Journey Mapping - Process Automation & Digital Transformation - Stakeholder Collaboration & Team Leadership - Data-driven Decision Making Passionate about building high-impact teams, transforming CX strategies, and delivering measurable business growth. Let’s connect if you’re seeking a results-driven leader in customer experience, business operations, or program management!

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