Vikash Roy
Quality Assurance Analyst at Tp
Based in Gurugram, India
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Seniority
Staff
Department
Information Technology
Location
Gurugram
Industry
Outsourcing and Offshoring Consulting
Company size
213K
Contact information
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v•••••••@teleperformance.com
Phone
5 credits+91 ••• •••• ••••
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Background
About Vikash Roy
Transitioning from technical support to a Quality Assurance Analyst role was a journey filled with growth and learning. In technical support, I honed my problem-solving skills by assisting customers with various technical issues. Every interaction taught me something new about troubleshooting and customer communication. As I excelled in technical support, I was offered the opportunity to transition into a Quality Assurance Analyst position. This role allowed me to apply my knowledge from technical support to ensure the quality delivered. The transition empowered me to see technology from both customers and products, enhancing my understanding of the product. It also challenged me to think critically and analytically, ensuring that the customers services met high standards when reaching the customers. Overall, the experience of working in technical support and being promoted to a Quality Assurance Analyst provided me with a well-rounded understanding of technology and its impact on end-users. It was a journey of growth, continuous learning, and professional development.
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