Vikram Arora

Background

About Vikram Arora

A creative technology enthusiast who loves to be on the forefront, solving problems through innovative technology solutions, and is passionate about customer strategy, digital design, marketing, and consulting Salesforce Practice Lead in Deloitte USI with extensive experience in providing SaaS (Salesforce.com) Customer Relationship Management (CRM) solutions to both private and public sector organizations and building Salesforce consulting and delivery practice, partnerships, and roadmaps. MBA with 10+ years of professional experience in delivering Salesforce CRM projects, requirements analysis, solution design, estimations, and pre-sales across the Salesforce suite of products Delivered several Digital Transformation projects from conception, and execution to realization, leveraging industry best practices on the Salesforce platform in Deloitte USI, ITC, Capgemini, Accenture. Experienced in the SDLC, agile methodologies, project implementation, and support for clients across various industry verticals – Government and Public Sector (GPS), healthcare, education, manufacturing, banking and finance - enhancing core customer services, sales and service processes