Vikram Bhaskar

Background

About Vikram Bhaskar

14+ years of professional experience in various domains including Team/Program Management, Implementing Cloud Computing Solutions, Automations, Data Analysis/Reporting. • Proven record of driving smart initiatives and cost-reducing business improvement programs. Lead cross-group collaboration(s) to produce stellar results. Areas of Expertise: o Project Management o Program Management o Service Delivery Manager o Customer Management o Vendor management o Incident, Change, Problem Management o People management o Resource competency building o Data Analysis • Managing successful delivery and execution of multiple key programs while maintaining productive business relationships with clients. • Manage stakeholder connections for upselling and cross-selling to drive consistent portfolio growth. • Understand the customer requirements and their business goals to provide better solutions to proactively monitor their services & workloads. • Experience supporting and troubleshooting enterprise level, mission-critical applications resolving highly complex issues/situations and driving technical resolution across cross-functional organizations. • Based on customer feedback and insights gained while supporting top issues for our customers, partner with engineering teams to improve the Azure platform. • Experience in managing and troubleshooting of service impacting issues while driving them to resolution by coordinating with Core IaaS teams & others. • Closely coordinate with the engineering teams to plan Azure platform improvements and effectively communicate the product feedback, feature requests to address the customer pain points. • Provide on-line support to Azure customers to resolve critical and complex technical issues. • Excellent problem solving and analytical skills with exceptional ability to learn and master new technologies efficiently with clear understanding of business process flow. • Experience in Agile/Scrum/DevOps/CICD/Azure Functions/GIT and Monitoring data related technologies like Azure Monitor, Log Analytics & Geneva/Jarvis. • Define and deliver new strategies to enhance our troubleshooting experiences and improve efficiency. • Own and drive key Azure Supportability KPIs which we’re committed to our customers. • Excellent communication, presentation, team leading and interfacing skills. • Have good knowledge of business/project management along with report writing.