Vikram Malhotra

Background

About Vikram Malhotra

With over 12 years of experience in the IT and telecommunications industries, I’m a results-driven, self-motivated professional passionate about solving real-world problems through smart technology and innovation. I thrive on transforming complex communication challenges into smart, automated solutions. By leveraging AI-powered contact center technologies and voice automation platforms, I’ve helped clients streamline operations, reduce call handling load, and achieve up to 90% automation in customer interactions—driving significant cost savings and enhancing service efficiency. I also bring hands-on experience working with GPS-based Taxi Dispatch Solutions, where I’ve successfully managed implementations, integrated systems, and delivered automation that enhances operational efficiency and improves customer experience. As a Project Manager, I lead the end-to-end delivery of technology projects — from kickoff and solution design to execution, go-live, and post-launch support. I specialize in cross-functional team collaboration, stakeholder engagement, and delivering results that align with business goals. I believe in building strong, lasting relationships while keeping the focus on value delivery. My core areas of expertise include: Project & Product Management GPS-based Taxi Dispatch Solutions VoIP/SIP, IMS/VoLTE, NGN Technologies Cloud Computing (VMware, AWS, NFV) Automation & Open API Integrations Unified Communications & Technical Implementation I’m always learning, always growing, and always looking for meaningful ways to contribute. Let’s connect if you’re interested in collaborating, exchanging ideas, or exploring new opportunities. Reach out anytime at malhovikram@gmail.com.