Vikram More

Background

About Vikram More

Global IT Support is a service that provides technical assistance to users around the world. This type of support can be offered through various channels such as email phone or chat. The goal is to help users resolve any IT-related issues! • Technical Expertise: Strong knowledge of end-user support with a focus on delivering results and meeting customer expectations. • Technology Utilization: Leveraging both technical skills and tools to provide efficient support. • Continuous Learning: Engaging in ongoing learning and research to stay updated with the latest technologies. • Microsoft Proficiency: Expertise in Microsoft products like O365 and Windows administration. • Cross-Platform Support: Providing Level 2 support for Linux and iMac systems. • Networking Skills: Experience with network devices and familiarity with multiple VPNs. • Asset Management: Managing IT assets and coordinating with vendors. • Global Support: Providing IT support across regions including APAC EMEA and beyond. • Recognition: Certified and recognized for excellence in IT support.