Vikram Raina

Background

About Vikram Raina

A highly motivated and ambitious individual able to give timely and accurate advice, guidance, support and training to team members and individuals. Possessing excellent management skills and having the ability to work with the minimum of supervision whilst leading a team of twelve or more. Having a proven ability to lead by example, consistently hit targets, improve best practices and organize time efficiently. Solutions-oriented IT Professional with proven success designing, implementing and integrating cost-effective, high performance technical solutions to meet challenging business needs. •Accomplished IT professional with 15+ years’ experience in Computer Operations, Technical and Technical support. •Well versed experienced Technician providing IT support to thousands of users worldwide, earning a Solid reputation for productivity, Complex problem resolution and professionalism. •Excellent communication and diagnostic skills consistently solve problems and rarely escalate issues. interfaces effectively with upper management, vendors, staff, peers and users •Proactive self-starter known to initiate process and system improvements to increase system stability and staff productivity. •Proven expertise in supporting and troubleshooting hardware, software and networking issues. •Organized, take-charge professional with exceptional follow-through abilities and detail orientation, able to plan and oversee projects from conception to successful conclusions.