Vikrant Jaiswal

Background

About Vikrant Jaiswal

Over 7 years of experience in IT Operations, Service Delivery, Incident Management, Technical Support and Help desk Management Executing multiple projects, setting up offices, DC's & Stores with complete network design and implementing strategies to ensure project deployment within the agreed SLA. Accountable for coordinating with third party vendors and OEMS to evaluate their products, technology and renewing annual maintenance contracts. Providing strong end user support as well as Level 3 and 4 technical support involving network, hardware sizing, and infrastructure services Monitoring the capacity and risks of all the systems and services and ensuring that they meet the defined SLA’s; identifying and mitigating open risks to achieve continuous improvement in processes.