Viktoria Bertosh

Background

About Viktoria Bertosh

Background:• 10 years of experience in IT in a variety of domains with two main Retail and IAM;• Roles: Product Owner, Business Analyst, Scrum master, Project coordinator• Experienced BA mentor and trainer;• Experience with Agile: Scrum/ Kanban/ SAFeMethodologies: Scrum, SAFeDomains: IAM systems, Retail, Salesforce, GDPR. Key Skills:• Requirements Management: Expertise in eliciting, prioritizing, and managing requirements including backlog management, defining epics and user stories with acceptance criteria.• Process Design and Improvement: Proven track record in designing and implementing processes, conducting As-Is/To-Be analysis and optimizing workflows• Strategic planning: Definition of mid-term priorities (per PI) and short-term priorities (per sprint) in collaboration with Product Manager based on business goals and quarterly objectives.• Risks and dependencies management: Experience in identifying dependencies across multiple development teams and defining risk mitigation plans.• Stakeholder Engagement: Skilled in managing stakeholders and collaborating closely with customers to understand requirements and deliver solutions that meet their expectations.• Cross-Functional Collaboration: Close collaboration with Solution Architects and UX teams on solution designs that meet both business and technical requirements.• Team Support and Leadership: Support development teams to ensure alignment with business goals and timely delivery of features, demonstrating leadership in guiding cross-functional teams as a Product Owner.Key achievements: • Led up to 4 cross-functional teams as a Product Owner, achieving successful delivery of key initiatives.• Served as Product Owner for two products over a six-month period, driving product vision and roadmap execution.• Successfully onboarded and migrated three customer divisions from legacy IAM systems to new single IAM solution.• Successfully transferred and optimized existing finance support processes from alegacy system to a new Salesforce Case Management solution.• Designed and implemented automated warranty management system for the retail chain (back-office) to support existing processes that reduced the amount of manual steps and time processing of the warranty cases.