Vilmar Pastro

Background

About Vilmar Pastro

Objective A key position in Information Technology, where I can contribute with my experience and my knowledge to growth the business and with focus on improving the total customer experience, technical support and contributes to business performance. Qualifications • Master of Business Administration in Integrated Business Management. • Post Graduated in IT Project Engineering. • College Degree in Technical Information Systems. • Certified on Six Sigma Yellow Belt. • Certified on ITIL. • Course Certification in different HP products/model as zBook, Elitebooks, ProDesk, Elitedeks, Server. • Certificate of course completion in: Standers of Business Conduct, Building Trust Together, Ethical Leadership Our Responsibility, Standards of Excellence, Anti-Corruption, Global Trade, Doing Business with U.S. Public Sector, Growth Mindset, and Integrity at HP. • Trilingual – fluent in English; Spanish and Portuguese languages. • Strong skills and ability to works with complex escalations with cross-functional teams. • Solid experience for development and delivering a variety of technical training for LAC region. • Strong technical background – performed as 2nd level support escalation engineer role for more than 18 years for a broad range of personal system products lines. • Experience to work together with business team in big deal, large customers, helping to win the deal, and in the recovery of customer satisfaction with technical problems. • Extensive customer facing experience - attended and managed several customers escalations to guarantee a good TCE and keep customers loyalty. Professional Experience • About 20 years in a customer support role for strategic large customers and government. • Proven experience in working effectively with cross-region teams as GBU, 3Ls, ODM, Supplier, Manufactory, to drive global solution for customer. • I am very flexible and have excellent interpersonal skills cross-organizational teams to obtain integration, alignment and improve productivity and results. • Wide technical knowledge in personal systems products. • Responsible for technical escalations and drive customer satisfaction; provide technical trainings to partners and technical engineers for all countries in LAC. International: • Visited Customer to solve issue in different Countries as: Chile, Peru, México, Argentina, Costa Rica, Uruguay, Colombia, also traveled to the United States to do training. • Support Customer in different language for 44 Countries in Latin America and Caribbean.