Vimitha Mayuri Durai

Background

About Vimitha Mayuri Durai

Customer Success and Onboarding Specialist with 4+ years of experience managing B2B SaaS client relationships, leading technical onboarding, and driving product adoption." • Results-driven professional with deep expertise in Process Management, specializing in SaaS- based platform solutions. • Skilled in stakeholder engagement, client management, and delivering high-impact customer service solutions. • Demonstrated expertise in Software Quality Assurance, Operations, Team Leadership, Client & Stakeholder Management, Process Improvements, Product Delivery, and Customer Service across diverse industries including Life Sciences, Information Media & Entertainment, Food and Pharmaceutical. • Known for driving cross-functional collaboration and delivering high-quality solutions in fast- paced, client-focused environments. Dynamic 5+ years of software quality testing and assurance career reflecting pioneering experience and exceptional performance in the global sourcing IT services industry. • Proven expertise in Manual Testing in an environment that involves all the phases of the STLC and SDLC. • Prioritizing, Planning and executing tasks with an educated appreciation for the best interests of the client. • Exceptionally well organized with a track record that demonstrates self-motivation, innovation and initiative to achieve personal and corporate goals. • Extensive training and advanced certifications in software testing procedures • Self driven in learning all the required tools, procedures as per the needs of any project. • Fluent in multi-tasking and handling multiple projects at ease. • Able to work as an independent and in team environments. • Have contributed to effort reduction by 85% by creating an excel macro to compare data output between two different products. • Worked as SME for few products in Life Sciences • Leadership experience in documenting bugs, software tests, test results and test summary. • Managed teams in requirement analysis, test planning and design, execution, defect tracking, test closure and test result documentation.