Vinay Babu

Background

About Vinay Babu

Having 9+ years of experience in analysis, design, developing, testing,Unica Admin and implementing Unica Campaign and Interact. Campaign development and Runs Campaign and create reports using database & Create Offers and inserted in to campaign. Having All Admin Activities on HCL Unica Campaign. Experience in Installation and Configuration of various IBM EMM/Unica products : Platform, Campaign and ContactOptimization (Optimize), Marketing Operations, Interact on different stacks having different OS, Application Servers and Databases. Experience in deploying these various applications on Websphere Application Server, Weblogic Application Server, Tomcat and Jboss. Key member of L1 Technical Support team for Unica Product Suite for last 2 years as part of IBM with Client DBS TECH. Currently working as Support Admin and managing Escalations for Users for Unica. Well versed with all processes and cycles of Incident management and Problem management. Handled many User complaints from Client. Knowledge in Installation and Upgrade of Unica Product suite and helped many customers to decide upgrade and migration approach. Create new campaigns for assigning different Requirement offers through messages. Having Onsight experience on Acoustic Training and Implemantation. Acoustic Professional Certified. Have involved in all the activities in Product Support which includes Issue analysis, Understanding the issue, building the environment, Issue reproducing, Testing, Issue reporting, Defect Identification, creating defect in JIRA, follow-up with engineering teams for fixes and releasing the fixes to Customer. Managing Team with 4 people Good Work Experience in Client Location.