Vincent Brooks
Customer Technical Service Specialist at Top Dawg Electronics
Based in Austin, United States
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Seniority
Staff
Department
Customer/Client Service
Location
Austin
Industry
Computers and Electronics Manufacturing
Company size
3
Contact information
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v•••••••@topdawgelectronics.com
Phone
5 credits+1 ••• •••• ••••
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Background
About Vincent Brooks
Recommended products to customers, thoroughly explaining details. •Fielded customer questions regarding available merchandise, sales, current prices, and upcoming company changes. •Assisted in writing technical documents instructing clients on operating Linux-based operating systems for mobile digital recorders. •Offered and completed sales assistance to more than Ten callers daily who needed support through customer service where clients wanted to purchase more items to replace defective items. •Handled 30 calls per day to address customer inquiries and concerns. Identified potential sales and cross-selling opportunities in the course of delivery of support services. •Evaluated and responded to incoming sales leads and requests for technical support assistance. •Fielded inbound phone calls to deliver support and remotely resolve service issues. Described product highlights and benefits to help guide purchasing decisions. • Served customer accounts and researched technical needs, consistently providing quality assurance to new products that are introduced meeting productivity and engineering targets.
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