Vincentius T.
Voice of Customer Lead at The Iconic
Based in Sydney, Australia
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Seniority
Manager
Department
Customer/Client Service
Location
Sydney
Industry
Retail
Company size
1.1K
Contact information
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v•••••••@theiconic.com.au
Phone
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Background
About Vincentius T.
Senior CX & Insights Leader | Voice of Customer | AI Champion | Conversational ExperienceA results-driven leader with nearly a decade of experience transforming customer feedback into strategic impact. I drive the evolution of Voice of Customer programs, champion Generative and Agentic AI adoption across CX processes, and advance conversational experience platforms to deliver personalisation at scale. Passionate about uniting data, technology, and human insight to create intelligent, customer-centric organisations.
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