Seniority
Other
Department
Other
Location
Hong Kong
Industry
Insurance
Company size
48K
Contact information
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v•••••••@aia.com
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Background
About Vineet Dhar
At AIA, operational excellence in claims processing has been my KRA. As Associate Director of Group Operations, I specialize in conducting efficiency reviews aiming for process optimization and driving initiatives based on the identified gaps. A large part of the role involves strategic influencing and nudging to achieve the required KPIs and North star process flows.We've realized substantial improvements in efficiency and productivity, thanks to a collaborative approach with the business units and the Group Office. These efforts underscore AIA's vision of innovative claims management and reflect a collective dedication to enhancing customer experience through technological integration.
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