Vineeth Nair

Background

About Vineeth Nair

I am a Quality Auditing Analyst with experience in Digital Marketing and Customer Support. My educational background includes a Master's degree in Business Administration (MBA) with a specialization in Marketing and Finance.Currently, I am working with Accenture Solutions Pvt Ltd as a Quality Auditing Analyst, where I review and evaluate samples, document defects and recommendations for improvement, and conduct root cause analysis for captured errors. I also prepare and present quality audit reports to senior management and leadership, coach employees on quality framework standards and procedures, and measure agents' adherence to internal and external policies.Previously, I worked with Aegis Pvt Ltd as a Senior Executive - Operations, where I handled customer escalations on social media for Airtel Process for PAN India, ensured timely resolutions to customer concerns, and provided floor assistance.In addition, I have experience as a Sr. Client Relationship Executive at Network Bulls Study Pvt Ltd (Cisco Certification Training Institute) and as an Asst Project Officer at Lovely Professional University.I am also certified in Google Adwords and have sound knowledge of MS Word, MS Excel, MS PowerPoint. My expertise in digital marketing includes SEO, social media marketing, and knowledge on Oracle software (ICRM) for Postpaid, Prepaid, and DTH, and Sprinklr software.I am passionate about learning and contributing to the success of the organization I work for. Feel free to connect with me to explore opportunities and collobrations.