Vinothkumar Krishnasamy

Background

About Vinothkumar Krishnasamy

Manager – Incident Management, Technical Operations | Implementation, Delivery Management, Cloud Support(AWS), DevOps, and Product Support Certified AWS Solutions Architect Associate | Certified Agile Scrum Master | 17 years of experience I am a results-driven professional with 17 years of experience in Operations, Client Relationship Management, Implementations, Incident Management, DevOps, Cloud Support, Project Management, and Vendor Management. Currently serving as the "Manager – Technical Operations / Incident Manager" at Pay Perform Limited in Chennai, I have a proven track record of implementing projects and managing operations with a focus on efficiency and customer satisfaction. My expertise includes: Delivery Management, Operations (Technical) & Process Management, ensuring customer satisfaction, process compliance, and quality. Transitioning new processes and stabilizing operations for seamless functionality. Initiating process improvement measures to maximize operational efficiency. Analyzing performance trends, conducting data analysis and mining, and preparing reports. Hands-on experience in DevOps-related activities. Certified in AWS Solutions Architect Associate, equipped with cloud infrastructure management skills. Proficient in various tools, including JIRA, Trello Board, Service Now, AWS services (IAM, VPC, EC2, S3, etc.), monitoring tools (New Relic, Lumigo, Monit, Nagios, CloudWatch), and job scheduling tool Jenkins. Throughout my career, I have mentored individuals, fostered cohesive team environments, and successfully managed complex technical projects. My excellent analytical and problem-solving skills have consistently contributed to optimizing processes and enhancing overall performance. I hold certifications in leadership excellence, Cisco Certified Network Associate, Exin Certified Agile Scrum Master, and AWS Solutions Architect Associate. I am committed to professional growth and staying updated with the latest industry trends and technologies. If you are seeking a dedicated and results-oriented professional to manage incident management, technical operations, and product support, I invite you to connect with me. Let's explore how my skills and experience can contribute to the success of your organization.