Violet Chege
Retail Customer Care Representative at Safaricom Plc
Based in Nairobi County, Kenya
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Seniority
Staff
Department
Other
Location
Nairobi County
Industry
Telecommunications
Company size
17K
Contact information
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v•••••••@safaricom.co.ke
Phone
5 credits+254 ••• •••• ••••
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Background
About Violet Chege
With over 10 years in customer support and service delivery, I’ve consistently driven improvements—earning an NPS of 80% and achieving an 85% satisfaction score on my individual KPIs. I combine strong people skills with analytical thinking, using Excel to to identify gaps and implemented strategies that drive meaningful outcomes. Recognizing the transformative power of data, I am eager to apply my analytical skills to mission-driven organizations. Whether it's an NGO aiming to optimize program impact, a foundation seeking to enhance donor engagement, or a financial institution striving to improve service delivery, I bring the ability to connect human-centered insights with strategic decision-making. Currently, I am expanding my expertise in data analysis to better understand behavior patterns and drive data-informed decisions. I am excited to contribute to organizations that value both empathy and evidence, supporting initiatives that make a tangible difference in communities and beyond.
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