Violet Obwanda

Background

About Violet Obwanda

As a highly skilled collection and customer retention specialist, I am dedicated to delivering exceptional experiences and driving positive change in my team. My passion lies in promoting democracy through performance management, strategic planning, and establishing strong stakeholder relationships. I excel in developing and implementing tactical strategies aimed at ensuring equal opportunities for all, contributing to a more inclusive and equitable society. As a leader in various initiatives, I focus on planning, budgeting, resource allocation, and risk management to advance the cause of gender equality. My commitment to constantly improving policies and procedures aligns seamlessly with my dedication to overseeing successful projects that contribute to a fair and just community for all, irrespective of gender.Achievements Successfully implemented the Robocall project which generated an ROI of 35% surpassing the business targetEstablished a culture of continuous improvement within the call centre, resulting in a 15% increase in employee satisfaction and a 20% improvement in call resolution rates.Spearheaded the development and implementation of a comprehensive strategic plan resulting in a 20% increase in partnerships and funding support