Violeta Stefanova

Background

About Violeta Stefanova

As a supervisor at C3i Solutions, I have lead a team of helpdesk analysts who provide technical support and customer service to clients across various industries. I have over five years of experience in the helpdesk field, starting as an analyst level 1 and progressing to level 3 and then supervisor. I have developed strong skills in attention to detail, written correspondence, problem-solving, and remote team management. I hold a degree in economics from the University of National and World Economy, where I learned the fundamentals of business, finance, and data analysis. I am passionate about delivering excellent service and solutions to customers, as well as empowering and developing my team members. I am always looking for new opportunities to learn and grow in my current domain and beyond.