Vipin Singh

Background

About Vipin Singh

Senior delivery and transformation leader with 25+ years of experience in building, scaling, and running large global programs and capability-led organizations for Fortune 500 clients across digital commerce, retail, and logistics. Currently serving as Program Head for the setup and scale of a Global Capability Center, leading the journey from inception to a 300+ member organization and successfully transitioning services from multiple incumbent partners to a stable, governance-driven operating model with full ownership of steady-state delivery. Over the years, have managed high-value portfolios in the $20M–$50M range with end-to-end accountability for financial performance, margin improvement, customer outcomes, and program governance across global delivery models. Proven track record of executing complex transformation initiatives including cloud migration, platform modernization, DevOps enablement, and large-scale Agile and hybrid programs. A key aspect of my leadership has been creating scalable delivery and capability constructs—setting up Test Centers of Excellence, implementing managed services operating models, optimizing cost structures, and enabling multi-million-dollar revenue growth while consistently delivering industry-leading customer satisfaction. Core strengths include: • GCC strategy, build and scale • Global program and portfolio leadership • Operating model and governance design • Multi-vendor transition and service integration • Financial ownership, budgeting, and margin optimization • Large-scale Agile, Waterfall, and hybrid delivery • Capability creation across QE, DevOps, and digital commerce platforms • Executive stakeholder management and client leadership Have led multiple large and strategic RFPs end-to-end, shaping solution strategy, commercial constructs, and delivery models, and built high-performance global teams of 500+ members across geographies, including extensive onsite leadership experience in the United States. Passionate about building high-impact organizations, transforming delivery into a strategic business enabler, and evolving GCCs and global programs from execution engines into drivers of enterprise value and innovation. PMP® Certified.