Vish Kumar

Background

About Vish Kumar

Results driven professional with over ten years’ experience in leading teams of sales, operations, transformation, innovation, project, business improvement and process across business, retail, mass market (FMCG), call centres and online teams. Leading large enterprise wide programs with a focus on revenue protection with digital first, customer experience and increase of productivity across the business. Proven influencing skills with C level and government representatives for the private sector. A confident leader with a deep passion for technology and process, coupled with a proven track record in over achievements through profitability and sales improvements. Reduction of fraud by $65million per year through changes to ordering, authentication and verification processes across all channels. Key Strengths;Managing operational changes to reduce in excess of calls per day with introduction of new technologies including, biometrics, Artificial Intelligence (AI) and Interactive Voice Response (IVR) enhancements. Managing Profit and loss of over $150million per year. Confident leader with experience managing 45 direct reports, virtual/ matrix- across multiple sites, Australia, India and Manila. Management of Sales teams of 200+ in retail, telesales and B2B/ B2C functions with consistent over achievements against targets over 120% on average. Programmed managed over 10 enterprise wide programs worth $10+million for sales, operations and care functions- Agile Delivery Process Design and Delivery of CRM’s – Salesforce, Velocity, CloudSense, Oracle, Sales Logix, ACT and Sugar CRM. Development of new Ideation Innovation enterprise wide program with 100+ ideas generated from ideation to proof of concept. Delivering Salesforce CRM to over end users.