Vishnu Khandare

Background

About Vishnu Khandare

19+ years of strong experience in IT Infrastructure Project Management, Program Management, Service Delivery, and IT Operations Management. Handled Managed Services on multiple projects, with multimillion-dollar TCV. • Experienced and worked for all Phases of projects. Worked for Budgeting and Financial sides as well, SOW formation, renewal, or new contract. Handled Project billing and invoicing. Strong side on Stakeholders Management, Client Communication, and Client Engagement. Worked end-to-end Data Center Infrastructure Project Management. Completed multiple project implementation and their transition to Operations. Handled Project Audits internal and external. • End-to-end delivery of Infrastructure and Application supports and new implementation projects. • Strong experience in RPA Automation. I am Uipath Certified RPA Implementation Manager. • ServiceNow Certified Administration For Beginners from Udemy • Right innovation proved in Infrastruter Delivery Projects, CSAT-10/10 NPS Score, 100% SLA Achievement. • Experience in multiple Data Center Management, handled 7 DC, at different geographical regions and time zones. • Strong experience in Production Data-centers, IT Infrastructure, and Application Operations for L2 and, L3 level supports. • DR Management, DR Tests, 100+ DR tests completed successfully. • Expertise in Agile, Scrum, DevOps, and Waterfall methodologies • Experience in Client Handling and Client Communication. • Hands-on experience in Onsite-Offshore team Management and People Management, • Strong experience in Resource Management, handling a team of 150 plus resources. • Strong experience in ITIL Process Management like Incident Management, Change Management, Problem Management, and Capacity Management. • Onsite exposure. • Experience in Vendor Management, handled almost 7+ in numbers. • Good Hands on Experience in the Health Care domain, Manufacturing domain, and Banking domain, handled almost 7-10 different banks’ Brand names with 100+ branches. • Strong experience in 24x7 Operational Support, Service Delivery, and Project Management supporting internal/external customers. • Managing and Reporting weekly, Monthly, and Quarterly SLA/OLA. • Monitor and improve customer satisfaction with the quality of service delivered. • Strong focus on Customer relationships, People management & Knowledge management leading to more revenue generation opportunities. • Good experience with ITSM tools like Service Now, HP OV • Strong experience in Technical streams like HP UNIX, Linux, Storage, and Backup Technologies.