Vithal Kumar
Lead Service Delivery Manager at It Convergence
Based in Telangana, India
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Seniority
Manager
Department
General Business & Management
Location
Telangana
Industry
IT Services and IT Consulting
Company size
1.8K
Contact information
Reveal Vithal's email and phone
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v•••••••@itconvergence.com
Phone
5 credits+91 ••• •••• ••••
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Background
About Vithal Kumar
Accomplished and client-oriented Lead Service Delivery Manager with 12+ years of experience overseeing end-to-end service delivery for enterprise clients across various industries. Skilled in ITIL-based service management, SLA compliance, incident and problem resolution, and continuous improvement initiatives. Proven track record in leading cross-functional teams, enhancing operational performance, and delivering exceptional customer experiences through proactive communication and strategic execution. Trusted partner to stakeholders, with strong capabilities in vendor management and aligning IT services to business objectives. Known for consistently delivering high-quality, cost-effective services in dynamic and challenging environments.
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