Vitul Kwatra

Background

About Vitul Kwatra

30 years of global experience in providing Customer and Shareholder Value Enhancement across 20+ countries in the UK, North Americas, Africa, India and UAE in Global & Regional Go to Market Strategies, Business Growth, Digital Transformation and Operational Excellence. Experience spans across industries with greater exposure to Outsourcing (Onshoring, Offshoring and Nearshoring), Telecom (CX, Mobile Money, Retail and Distribution) and Banking (Mobile, Retail and Consumer Finance). Over the years have been leading the Strategy design and implementation across multiple sectors and geographies encompassing Growth and Customer Strategy, Location strategy, Digital Strategy, Human Resource Strategy and Governance Structure. Multi-cultural and multi-geography leadership developed by living and working in the delivery locations of South Africa, Kenya, Ghana, Nigeria, India, UAE and Egypt with the customers in the offshoring locations of Europe, UK, North Americas and the UAE. Strategic thought leader on business models to deliver top line growth along with fit-to-compete execution model to meet the short-term tactical and long-term strategic objectives. Consistent business growth through technology partnerships at both front end sales and backend operations. Digital transformation for the businesses has been led through the right mix of partner/develop the right solution for the market, client and process maturity. Along the journey, built high performance teams across locations through trust, open communication and mentorship. Excellence in: Strategy Design and implementation Shareholder and Customer Value Enhancement Business Growth and Account Management Right Mix and Mixture of Digital Strategy Implementation Business Process Outsourcing - Offshoring, Nearshoring and Onshoring Organization Capability Enhancement