Vivek Bhargava

Background

About Vivek Bhargava

I am a proactive and achievement-oriented professional with nearly 23 years of experience in Collection Process & Strategy, Field Collection, Corporate Collection, Customer Service and Team Management across NBFC, Banking, & Telecom. Proficient in managing credit & collection operations and prioritizing various tasks and deliverables as required by customers and management by driving cross-functional teams using interactive & motivational leadership.I have experience in managing Two-wheeler, Personal loan, Auto, Used Car loan and Consumer Durable Portfolio; specialized in developing collections strategies at a portfolio level with focus on delinquency management, maintaining flow rates and minimizing net credit loss. Skillful in ensuring highest customer service levels by responding professionally to customers’ requests.• Successfully managed entire gamut of collection activities including billing, distribution of invoices & account statements, policy formulation and maintaining profitability through effective recovery/reduction in bad debt cases• Effectively drove significant operational gains in customer satisfaction, reduced call volume year-over-year despite service base increase and consistently focused on achieving the defined KPIs• Positively implemented the setup of collections processes & strategies for the newly launched two-wheeler & used car business