Vivek Chavan

Background

About Vivek Chavan

A competent professional with nearly 22+ years of experience in: IT Operations & Infrastructure Management,Service Delivery Management,Cost Control ITIL & Stakeholder Management, Customer Satisfaction, SLA Adherence Vendor /Asset Management, Incident /Change Management,Process Implementation Continuous Improvement, Service Support, System Administration Escalation Management, Appraisal Management,Billing & Collections Track record of deploying Incident Management Portal in order to enhance customer satisfaction with deftness in steering continuous improvement initiatives with the client and reducing incident percentage Demonstrated excellence in implementing high severity tickets to reduce business loss caused due to incidents Conversant with Service Desk Plus, VNC & NetMeeting Tools and Flavors Windows A multi-faceted professional with documented success of consistent achievement in a senior management capacity primarily accountable for complete IT operations An ambassador of change with the distinction of successful business process re-structuring, implementation of business solutions in organizations within pre-set budgets and deadlines Record of success in creating robust IT architectures & infrastructures Proven ability to bring the benefits of IT to solve business issues while managing costs and risks Demonstrated excellence in planning / implementing and executing support functions using IT as business tool Strong people and project management skills, including the ability to lead multiple simultaneous projects An effective leader with proven abilities in leading larger teams during the project phase and guiding team members and enabling knowledge sharing among the team