Vivek Malhan

Background

About Vivek Malhan

With over 5 years of experience in the Information Technology industry, I have developed expertise in various areas including Patch and Release Management, Disaster Recovery Planning, VMware Administration, PowerShell Scripting, Active Directory Management, and Technical Escalation Handling. During my tenure at Tech Mahindra, I served as a Customer Support Engineer-L1, where I excelled in creating user accounts in Active Directory, resolving issues over multiple communication channels, and ensuring timely access for users based on their roles. In my current role at Proval Technologies as a Windows and Backup Administrator, I have demonstrated proficiency in patch management, antivirus software management, and troubleshooting RMM agents. Additionally, my experience in managing enterprise-grade backup solutions such as StorageCraft, Datto, and Veeam has equipped me with the skills to ensure data integrity and operational continuity. I am adept at providing remote technical support, conducting patch audits, and creating customized reports to optimize system performance and security. My strong knowledge of storage solutions and hands-on experience with cloud-based IT management tools make me a valuable asset in ensuring the smooth functioning of IT infrastructures.