Vivek Nagar

Background

About Vivek Nagar

A seasoned professional with more than 15+ years of experience with Customer Service Management, Business Development, Key Account Management, driving revenue through building and maintaining Customer/ Client relationships. • Have managed customers globally in British Telecom, AT & T Broadband, Hewlett Packard, Target Catalogue sales and supporting them via Chat, Email or over the phone. • Maintain confidentiality of customer information at all times. • Experienced and reliable customer service officer with extensive experience providing assistance in a busy call center setting. Strong dedication to helping customers resolve issues and cultivating a positive image of the company. Excel in both team environments and alone. • Interact well with customers requesting product information and technical support, responding with professionalism and empathy while proactively resolving conflicts to prevent escalation and ensure customer satisfaction. • Proven ability to listen attentively, solve problems quickly and efficiently, and create high-quality professional relationships with callers. Fully committed to following company procedures and winning loyal customers.