Vivek Nair

Background

About Vivek Nair

Summary • A leader, with proven success over 15 years in RPA,Training, Strategy, Operations, Sales & Marketing - planning and executing strategic initiatives, and improving delivery within existing processes. An industrious software professional with experience in Automation and providing RPA solution to accelerate/improve the Business processes. Career Highlight – • Discover various process automation opportunities in the Business areas and work with stake holders. • Perform feasibility check for RPA and guide technical team. • Provide end to end solution and help client to setup COE. • Integrating applications (Web; Services; Mainframe; MS Office; GUI; Outlook etc) using workflow, automation tools (Intellibot) • Determine training requirements and provide various training to strengthen the team to achieve the goals globally. • Experienced working with professionals in Globally Extended teams and Client Have built successful teams which have exceeded operational expectations and delivered superior satisfaction levels both externally and internally • Sharp business acumen – Proven abilities in engaging, retaining and growing business through Integrity, Customer focus and Cost effective operations. • Currently spear managing the product and process training space which include multiple business processes including Benefits, Payroll, HCM. Operations cut across multiple client service locations serving Fortune 100 and Fortune 500 logos. • Areas of expertise include Training Transitions, Client Relationship Management and Management Reporting • Extensive experience spread across Voice/ Non voice Operations, Training, Leadership Training, Team management, mentoring, developing and leveraging human capital, Business analysis Specialties: • RPA • Operations • Technology • Benefits • Payroll • Banking and financial Services • Program management.