Vivek Pratap

Background

About Vivek Pratap

With over 15 years of professional experience, I specialize in quality assurance, compliance, and operational excellence, currently serving as Lead Associate at WNS. My mission is to champion process integrity and drive performance improvements through actionable insights, collaboration, and structured feedback. By aligning with WNS's culture of innovation and customer-centricity, I aim to bring diverse perspectives to enhance organizational outcomes and foster growth. At WNS, I ensure transactional compliance, conduct root cause analysis, and present critical dashboards and MIS reports that inform decision-making. Collaborating with training and operations teams, we implement SLA-driven quality frameworks and roll out process enhancement initiatives. Through targeted coaching, I support associate development to elevate performance metrics, contributing to seamless transitions and client satisfaction.