Vivek Ravikumar
Manager Quality Assurance at Airtronic Gauges & Instruments Private Limited
Based in Bengaluru, India
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Seniority
Manager
Department
Other
Location
Bengaluru
Industry
Machinery Manufacturing
Company size
26
Contact information
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v•••••••@airtronic.in
Phone
5 credits+91 ••• •••• ••••
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Background
About Vivek Ravikumar
Electronics & Communication Engineer offering 8+ years of experience with TVS Group in planning and execution of automobile servicing operations; currently associated with Airtronic Gauges & Instruments Private Ltd as Quality Chief for nearly an year Well versed with technical as well as non-technical aspect of vehicles with strength in offering guidance/ advice the clients in assessing service requirements, accidental damages and other repairs Equipped with expert knowledge of automotive customer service functions, overhauling, repairing and servicing of engines, periodical maintenance, fault finding, trouble shooting, denting & painting, estimation, insurance claims & final inspection Good customer service orientation, maturity of judgment under pressure/ ability to diagnose level of customer need and to escalate problems without delay to appropriate levels for resolution Proficient in implementation of efficient service management systems with strong contributions in enhancing company’s rating on customer satisfaction Index Excellent reporting skills, outstanding success in building/ maintaining relationships with customers and colleagues. Ability to use sound decision-making skills and effectively perform in a self-directed work environment
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