Vivek Rawat
Team Leader Operations at Iqor India
Based in Delhi, India
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Seniority
Manager
Department
Operations
Location
Delhi
Industry
Outsourcing/Offshoring
Company size
709
Contact information
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v•••••••@iqor.com
Phone
5 credits+91 ••• •••• ••••
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Background
About Vivek Rawat
I started my career in 2014 and since then, I am always eager to learn and grow with time. Have experience in Retail and Telecom domain with different line of businesses. Successfully managed a team of dedicated professionals, fostering a high-performance culture and motivating team members to achieve individual and team goals. Analyzed operational metrics and key performance indicators (KPIs) to identify process bottlenecks and inefficiencies, resulting in an increase in overall team productivity within the first six months of tenure. Collaborated with cross-functional stakeholders to implement process improvements, resulting in reduced operational costs and enhanced customer satisfaction. Led training sessions for new hires, providing them with in-depth knowledge of the company's tools, processes, and best practices, ensuring seamless onboarding and reducing the ramp-up time.
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