Vivek Sam
Technical Lead at Shoretel
Based in Bengaluru, India
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Seniority
Manager
Department
Information Technology
Location
Bengaluru
Industry
Telecommunications
Company size
574
Contact information
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v•••••••@mitel.com
Phone
5 credits+91 ••• •••• ••••
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Background
About Vivek Sam
Over 17+ years of experience in IT. Working in Unified communications system with ShoreTel/Mitel. Staff Test engineer with strong fundamentals of project management specialized in QA domain, Agile/Scrum methodologies and QA software professional responsible for quality of Mitel's multi-tenant UCaaS solution. Experienced in agile methodologies, Lead scrum, sprint, review, project, defect, UAT, and status meetings and captured, managed and followed up on actions items. Expertise Manual tester and Video Head end (The whole DBDS provisioning/troubleshooting expert) expert. Expertise in designing the topology, troubleshooting and implementing the head end in lab premises. Expertise in leading both manual and automation test team, guiding them technically, mentoring and sharing the knowledge to them. Tech stack: UCaaS, On-Premise systems, Agile, SCRUM Master, PBX,Microservices, Docker, Kubernetes, SQL Server, GITHub, Puppet/Chocolatey, CI/CD -Jenkins, cloud platform, JIRA, SFDC, Confluence, Silk Central STRENGTHS • Excellent balance of technical, leadership and communication skills • Effective Project Management • Driven, focused and consistent in following through on goals • Proven performance under high pressure in fast paced environments • Able to establish and maintain momentum and credibility with experienced engineers • Competently deliver client solutions in ever changing market climates • Agile development veteran, having rolled out and championed scrum and continuous integration Specialties: • Testing —14 years years • DevTest Engineer - 14 years • Video Domain - 5 yearsCable • Modems, DOCSIS, MPEG, VoD, DVB, SDV and Switching • Cloud systems - 7 years
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