Vivek Varma
Project Manager at Tag
Based in Bengaluru, India
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Seniority
Manager
Department
Operations
Location
Bengaluru
Industry
Media Production
Company size
3.1K
Contact information
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v•••••••@tagworldwide.com
Phone
5 credits+91 ••• •••• ••••
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Background
About Vivek Varma
Technically competent professional with 18+ years' experience inclusive of Operations, Client Servicing, Quality Assurance, Training, Consulting, Process Implementation, Transition and Management with reputed organizations in the BPO/ Service industry. Proficient at managing and leading teams for running successful operations. Experience of developing procedures, service standards for business excellence. Deftness in monitoring delivery of high-quality customer experience, elevating customer satisfaction, while adhering to the SLAs and work processes and thus managing cost-effective operations. Possess proactive attitude, excellent interpersonal, communication and organizational skills with proven abilities in team management and customer relationship management. Specialties: Operational and SLA delivery Client Servicing Quality Assurance Training Process Implementation,Transition and Management Project Management and MIS
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